I’ve been using Shopify for maybe two years now. I’ve had very little to no issues thus for and loved it. I’ve had the same bank account connected to my account the entire time never had a single issue.
Around September 19th, my payouts started failing. I’d get one here and there, but the others failed. Then they all started failing. Obviously I reached out, and being as they’re a giant company with billions they decide to have literally no phone number or customer service that makes any sense. I’ve been having to email/message an agent for now over a month with literally none of my money and profits.
They have ran me in circles. They had me call my bank which I told them I already did. They had me remove and readd my back account. My plaid would say connected and then Shopify wouldn’t so I had to enter it manually. I messed up the numbers so I had to have them override the “confirm past bank account” settings to readd my details. This doesn’t have anything to do with the failed payouts btw because this was weeks after. The only payout that went through was somehow sent $212 to an account number that was missing a digit, so not sure how THAT of all payouts worked, but anyways. My Plaid worked again.
They asked me to upload documents, I did. For weeks now it’s been a repeat of the same steps they’ve already told me to do. She asked me Thursday to upload the document and I almost combust. It. Was. There.
I reopened a new bank account hoping that would solve it somehow, but lo and behold it failed too. The agent hasn’t responded since Thursday (going for 4-5 days) and the chat I just had said they couldn’t help me and I need to talk to the agent who isn’t answering me.
My account also still is “on hold to verify bank details” when it’s been verified 300 times so I’m sure that isn’t helping., but that also means that I cannot see how much money I have accumulating and if it’s even accurate with all my weeks of previous money. It’s a train wreck.
I’m a very small business. I’m lucky I had an insane summer and that I had savings to last me this month. But with the costs of inventory and supplies, bills, going into the slowest time of year for me- I looked at my bank account today and cried a second time (the first being when I saw it failed with the new account, also somehow the only payout they’re attempting is only $752 so god only knows what they say I have in there since I can’t see but last time I saw it it was $2000).
I quite literally may have to temporarily stop business if this isn’t fixed. Which sucks because do I continue to work, accumulate, hope I can get it eventually as I dwindle every cent I have or do I not work & not spend money on preorders and inventory as I see no profit & save/wait for my payouts? It’s absolutely insane.
I feel like I’m being gaslit, ignored, spun in circles, and going crazy. The fact this is just a casual convo to them and they’ll take their time when it’s quite literally my entire life, business, and income is unacceptable.
Has anyone gone through this? Did they solve it or not? How? Thanks.
