How can I fix the redirect error on my website?

divinecouturenc
Tourist
5 0 1

Can someone help me fix my site. I log in but it doesn't load. I just get the redirect error. 

Replies 2 (2)

PaulNewton
Shopify Partner
6275 574 1324

By login and redirect, do you mean you are trying to access your /admin, or your myshopify.com storefront like a customer?

 

For admin issues contact support directly

https://help.shopify.com/en/support 

And check https://www.shopifystatus.com 

 

For storefront issues try on a different browser, or a completely different device.

If either of those work clear the cache in your browser you were experiencing the issue in.

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EYCB
Shopify Partner
70 5 13

Hello,

  1. It sounds like your site is experiencing a redirect error, which can prevent the site from loading. Here are a few steps you can try to fix the issue:Check the URL: Make sure that the URL you're trying to access is correct. Double-check the spelling and capitalization of the URL.
  2. Deactivate any recently installed app: If you installed any new app recently, try deactivating it and see if it resolves the issue.
  3. Check your Shopify's settings: Make sure that your Shopify's settings such as your 'URL and Domain' are correctly configured.

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