Refer

[Hura]

Hi my name is Huracha Dolce  took 128 dollars from me please give me my money back 

[Victoria · Accepted solution]

Hi there, @Hura.

Welcome to the Shopify Community, and thanks for reaching out.

We're sorry to hear you did not have an ideal experience navigating the platform. Could you share a bit more context in regard to the issue?

I look forward to your reply!  

[Hura]

no I found nothing I want I refund so I can prove to you the loss of my money

[Greta]

I'm sorry to hear about your issue, @Hura. 

Could you share some more details so we can assist you further? Did you place an order on an online store? 

[Hura]

I already spoke but I never found an answer I had 200 dollars in my account I found Seulman 73 dollars I verified I saw that Shopify took 134 dollars I laughed buy on this application I just want my money

[Hura]

 

[Shay]

From the screenshot you shared, it looks like you are not using Shopify or Shopify.com services. What website or program are you using? You will need to contact that service directly for further help with your funds.

[Hura]

 

[Imogen]

Thanks for following up with that screenshot, @Hura! I can see from your screenshot there that it looks like Shopify was involved in a recent debit from your Account.

In order for us to investigate this charge, please reach out to our Support Team via our Help Center. You will want to use that link to start a chat with our AI Assistant. Let them know about the issue at hand, and that you would like to speak to someone regarding this charge. You may be prompted to login or create an account. This is only for identification purposes. Once you have created your account, the AI Assistant will provide you with a prompt that you can use to connect with one of our Advisors, who can collect information form you regarding this charge so they can assist you with looking into it.

[Hura]

everything you say is completely false I am really disappointed with this application I will never use it I will just make a report saying you are not refunding me you took my money for laughs and I have 3 days since I am asking you for my money you are not say nothing please give me my money today

[Imogen]

We're unable to access account or billing information in the Community Forum environment, @Hura. Please action the steps I outlined for you above, as we need you to complete those steps so we can appropriately investigate this charge for you.

[Hura]

I did everything you said

[Hura]

it's all over I lost my money congratulations to you for stealing my only money from my birthday it really hurts me to lose my only money please never put it on my account again and I regret having downloaded this application and I'm going to complain against theft for my lost money