Refund Email Notification

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Our order refund email is providing incorrect details, and it is confusing to our customers.  I am not sure why an order summary is provided in a refund email.  It should be a refund summary. An order summary and a refund summary should be separate. For example, we do not refund the shipping cost. Shopify couldn't help me with this, and I don't know where to turn. Does someone know how to fix this?

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