Refund for automatic plan-renewal

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Refund for automatic plan-renewal

AndreyK
Visitor
2 0 1

Hello, today I would like to ask if it is possible to get a refund for an auto-renewal of a plan that I did not even set up myself. Today I got an automatic renewal for a plan that I started around the middle of May when I paid $1. As of today, I have had about $20 deducted from my account. I don't want this plan to automatically renew and charge my account. Can you please tell me if there is any way to get back the money that went to renew a plan that I didn't even put in? I would be very grateful to you for such a generous action!

Accepted Solution (1)

SealSubs-Roan
Explorer
496 34 45

This is an accepted solution.

Hi @AndreyK !

 

This is possible. However, since this is a billing issue, I highly suggest that you reach out to Shopify support team so, they can further check your account and give you necessary instructions or information regarding your concern. They will also refund this amount back to you if possible. 

Roan
Please let me know if it works by marking it as a solution!
Seal Subscriptions App, a subscription app for Shopify, with glowing user testimonials and a free plan.

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Replies 2 (2)

SealSubs-Roan
Explorer
496 34 45

This is an accepted solution.

Hi @AndreyK !

 

This is possible. However, since this is a billing issue, I highly suggest that you reach out to Shopify support team so, they can further check your account and give you necessary instructions or information regarding your concern. They will also refund this amount back to you if possible. 

Roan
Please let me know if it works by marking it as a solution!
Seal Subscriptions App, a subscription app for Shopify, with glowing user testimonials and a free plan.
AndreyK
Visitor
2 0 1

Thank you so much for your help. I wish you all the best!