Refund for subscription

[HarrisonKennedy]

Hello Shopify team

I created a Shopify account and tried running it for a while before becoming busy with school.  I forgot about the subscription after I believed that I paused the subscription to potentially return to it later. 

My bank account was charged this evening and I really need this money at the moment.

Is there a way to resolve this issue and have a refund issued? 

Thank you 

[Mezla]

Hey @HarrisonKennedy 

We do not work for Shopify nor have any correlations with the team over at Shopify whatsoever but I can try and help answer your question.

In the short run, no they won't be able to refund you due to you being subscribed to the payment plan and signing a contract of payment with them, it works the same way for other companies like Spotify, Netflix...

I'm sure a Shopify representative will be able to answer you better below! 

[Ivy]

Hello, @HarrisonKennedy.

I can definitely understand being busy and having something slip your mind - it happens to me all the time! Just for some context on why you were charged, you mentioned you paused your store - after 12 weeks, a paused store automatically reverts to a paid plan.

The first step here would be to fully close your store. In order for payments to stop completely, you must elect to close your store. You will receive no further bills from Shopify after closing your store provided there are no outstanding charges. The process for closing the store can only be done by the store owner, for a store with no outstanding invoices. The steps are as follows:   

• From your Shopify admin, click Settings, and then click Plan and permissions or Account.
• In the Store status section, click Sell or close store.
• Click Close store.
• Enter your password to continue.
• Select a reason from the drop-down menu and then click Close store.

To confirm that your store is closed, you can go to your store's URL and see that your store no longer appears. If you choose to re-open your store within 30 days of closing it, then Shopify guarantees that all of your store's data and configuration information will be preserved. Shopify can't guarantee that any data will be preserved more than 30 days after closing your store. If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store.

Once the store has been fully closed, you can then reach out to our live support team to request a refund. Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. I trust this helps, thank you!