FROM CACHE - en_header

Refund request

New Member
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Dear Shopify support staff, I created my Shopify store for the purpose of testing. I forgot to cancel the subscription before ending the 14-day trial and I had been charge for basic plan but I haven't do anything on Shopify, could you please help me make a refund?

Reply 1 (1)
Shopify Staff
Shopify Staff
1154 163 206

Hey @nhane123.

Thanks for reaching out.

I appreciate the context that you have shared with us as that is super helpful. Looking into this, in order for us to look into the specifics of the account we will need you to login to your store using our Contact Us page. This will allow us to securely verify you as the store owner before discussing the situation with a Support Advisor.

Let me know if you have any additional questions or concerns.

Ollie | Social Care @ Shopify 
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