Refund request

vyhuynh
New Member
2 0 0

Dear Shopify support staff, I created my Shopify store for the purpose of testing. I forgot to cancel the subscription before ending the 14-day trial and I had been charge for basic plan but I haven't do anything on Shopify, could you please help me make a refund?

Replies 3 (3)
Nia
Shopify Staff
173 15 24

Hi, @!

In most cases, we can review a refund request depending on a couple of factors such as if the store has been closed within a reasonable timeframe of the invoice generating and any fees outstanding. We'd be happy to review a refund request for you so if you could please reach out to our Shopify Support Team who will be able to look into this for you!

Nia | Social Care @ Shopify 
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vyhuynh
New Member
2 0 0

I can't go to that page, it always turn to "Page not found", could we have another way reach it?

Nia
Shopify Staff
173 15 24

Hi there,

Can you please try accessing our Shopify Home Page. Once you are on the home page, please scroll to the footer of the page and click on 24/7 Support.

This will lead you through to contacting our support team. Please let me know if you continue to run into any issues!

Nia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog