Refund

[Keitumetse]

Hello, I recently closed my store. I bought the plan today earlier. Can I be refunded back please I need that cash. It should not be a hassle to refund me because I did not even spend a day. Please help me and thank you

[Santos_miles]

@Keitumetse i don't think that is possible again, you have already new for your monthly plan

[Luna · Accepted solution]

Hey, @Keitumetse.

Thanks for reaching out in our Community forum. Having recently shut down your store, I understand that you hope to get a refund since you have not used your subscription. No worries, I understand that it is not always the best time to run an online business. 

In order to look into this for you, we'll need to access your account. While we’re not able to provide account-specific support through the Community forum at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. Our support team will be more than happy to help. 

Keep in mind, that if you wish to reactivate or re-open your store within 90 days of closing it, then Shopify guarantees that all of your store's data and configuration information will be preserved. If you decide to open a new store in the future, we'd love to welcome you back.

Warmly, 

[tuvala]

I am not able to create a ticket it's just back to login or choose store kindly help

[jxz037]

Hi Luna,

I'm building two stores currently and they are not ready to publish, can I cancel the plan for both of them? The plan for one of the stores is annual, can't afford to spend that much rn, please help out, appreciated! 

Jim

[Grumpus_the_3rd]

Hi Luna, 

I have a very similar problem where I had signed up for the free trial with no plans of keeping it going and had planned on cancelling the subscription. I just got charged for $411 and desperately need that money refunded as I am a student and need it for tuition. Please get back to me as soon as you can as I am incredibly stressed about this situation and need help.