Refund

Solved
Keitumetse
New Member
1 0 0

Hello, I recently closed my store. I bought the plan today earlier. Can I be refunded back please I need that cash. It should not be a hassle to refund me because I did not even spend a day. Please help me and thank you

Accepted Solution (1)

Accepted Solutions
Luna
Shopify Staff
Shopify Staff
702 65 87

This is an accepted solution.

Hey, @Keitumetse.

Thanks for reaching out in our Community forum. Having recently shut down your store, I understand that you hope to get a refund since you have not used your subscription. No worries, I understand that it is not always the best time to run an online business. 

In order to look into this for you, we'll need to access your account. While we’re not able to provide account-specific support through the Community forum at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. Our support team will be more than happy to help. 

Keep in mind, that if you wish to reactivate or re-open your store within 90 days of closing it, then Shopify guarantees that all of your store's data and configuration information will be preserved. If you decide to open a new store in the future, we'd love to welcome you back.

Warmly, 

Luna | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 4 (4)
Santos_miles
Explorer
45 2 6

@Keitumetse i don't think that is possible again, you have already new for your monthly plan

Luna
Shopify Staff
Shopify Staff
702 65 87

This is an accepted solution.

Hey, @Keitumetse.

Thanks for reaching out in our Community forum. Having recently shut down your store, I understand that you hope to get a refund since you have not used your subscription. No worries, I understand that it is not always the best time to run an online business. 

In order to look into this for you, we'll need to access your account. While we’re not able to provide account-specific support through the Community forum at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. Our support team will be more than happy to help. 

Keep in mind, that if you wish to reactivate or re-open your store within 90 days of closing it, then Shopify guarantees that all of your store's data and configuration information will be preserved. If you decide to open a new store in the future, we'd love to welcome you back.

Warmly, 

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

tuvala
New Member
1 0 0

I am not able to create a ticket it's just back to login or choose store kindly help

jxz037
New Member
1 0 0

Hi Luna,

 

I'm building two stores currently and they are not ready to publish, can I cancel the plan for both of them? The plan for one of the stores is annual, can't afford to spend that much rn, please help out, appreciated! 

 

Jim