Hi @jnaaynicole !
In order to request for a refund, you will need to directly reach out to Shopify support team so they can further check your billing history to grant your refund request if possible. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.
Roan
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