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Recently I was charged 40$ for a subscription I don't even use. I completely forgot that I was subscribed to Shopify and I wasn't notified or anything before they charged me. I recently quit my job to get a new one and I needed that money for gas money until I start working at the new job (my new job doesn't start for another couple of weeks). I already closed my store and cancelled my subscription the day I was charged the 40$ and didn't even really use the Shopify subscription at all, I was just curious as to what it was and was planning on using but then never got around to it. So I would like to request a refund, but they took down their email and the support page doesn't even work on the phone. So I am forced to come here and ask for a refund, but I don't know if they even still look at these.

Reply 1 (1)
Shopify Staff
Shopify Staff
2074 441 358

Hey @AustinEng.
Thanks for reaching out.
I appreciate the context and feedback that you have provided us as that is very helpful! Looking into this, if you have received a charge that you believe is from the Shopify platform - we will need to take a further look to advise the next steps. Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, it would be best to get in touch with our live support by navigating to the Help Center
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
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