refund

[Zimek]

Hello, yestderday I saw that I made a transaction for over 100 euros for a shopify plan, even though I disabled the stores next plans. I messeged you via mail but my request got denied. Is there a way of a refund?

[PageFly-Richard]

Hi @Zimek 

This is Richard at PageFly - Shopify Advanced Page Builder app.

Getting a refund for an unused Shopify plan, especially since you deactivated the store and it was just yesterday, is definitely possible. Here's what you can do:

Reiterate the Situation:

• Contact Shopify Support: While your previous email might have been denied, try contacting Shopify support again. Clearly explain the situation:

  • You deactivated your store.
  • You were charged over 100 euros for a Shopify plan.
  • The charge is for a service you're not using.

Contact Options:

• Phone Support: Check the Shopify Help Center (https://help.shopify.com/) for a phone number if they offer it. Speaking with a real person might expedite the resolution.
• Live Chat: If Shopify offers live chat support, try that option as well.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly