Refunded a customer via PayPal and not through Shopify itself

Refunded a customer via PayPal and not through Shopify itself

kkanee
Visitor
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Hello,

 


I have just had a customer that ordered paying on PayPal. I have refunded them due to stock issues, however, I refunded them directly through PayPal and not via Shopify refunds. Therefore, on Shopify, it does not show that I have refunded them.

How do I process this refund through Shopify without refunding them twice?

 

I hope that makes sense!

 

Thank you!

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