A customer was due a discount prior to checkout but didn't receive it. I refunded the discount amount on the customer order and sent an email. The customer account does not show the refunded amount. Am I missing something here? The order was archived. Could this make a difference?
Hi @cdaniels, thank you for visiting the Shopify Forum!
Make sure to check in the orders page, it should appear as "Partially Refunded". Shopify, takes a couple of minutes to refund the order.
Made By Lanzi ~ If this answer helped you please accept it
I am in the same scenario. I need to add an additional discount to an unfulfilled order to fix a discount code error. If I refund just the discount amount, I get an alert before processing it saying that it will make the item unfulfillable. Should I proceed anyway? Would rather not have to refund the entire order and force the customer to reorder. Thanks!
We face the same problem. How are these kinds of refunds meant to be managed? It is not a very exceptional thing to grant a partial refund without canceling the order.
Would appreciate a quick help. Thanks.
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