Region / county field missing from UK checkout

[samanthabishop]

Hi, for some reason the county (or region) field is missing from the UK checkout. If you select US, then its there, just for UK. Any ideas? 

[Liquid_xPert_SJ]

Hi @samanthabishop 

Can you please share the store url so that i can check the issue and get back to you.

Thanks

[samanthabishop]

thanks - https://florasoames.com/

[samanthabishop]

[samanthabishop]

it says 'country / region' at the top when selecting country, but no place to enter you're county in eg Berkshire, Wiltshire, Somerset etc. if you switch to US it is ok 

[Liquid_xPert_SJ]

@samanthabishop 

I guess you did't setup store shipping for the United Kingdom states you have to first setup i have tested it. Please follow the insturction below or click on this shopify 

• Login to your Shopify Admin
• Click on 'Settings' > 'Markets' > 'International'
• Click on 'Manage', and then click 'Activate'

Thanks

[samanthabishop]

thanks we have the international market setup and active and UK also.. IS this what you mean? Also our shipping profiles are setup also. 

Many thanks 

[Liquid_xPert_SJ]

@samanthabishop 

Sounds good that you market profile is already setuped, Let me know if you want me to to look into it.

Thanks

[samanthabishop]

Ive just seen on a few other UK shopify sites that actually none of them have the county or region field. so maybe i'll just leave it!

[samanthabishop]

Thanks for helping 🙂

[Liquid_xPert_SJ]

@samanthabishop 

No worries 🙂 happy to help you

Thanks