Release domain from unwanted frozen account

[Tranesha]

I want to release my Go Daddy domain from my old frozen & unwanted Shopify account, how do I do this?

[Ash]

Hey, @Tranesha!

Ash here from the Shopify team. Welcome to the Shopify Community! 

I understand you have a GoDaddy domain which is currently connected to a frozen Shopify store. I'm happy to help out with removing this from your previous account so you can use it going forward! In order to assist, I'll need to verify some information from you which may be sensitive. I've sent you an email to the email address associated with your Shopify Community account. Please reply back to that email, and once I hear back we can continue to work through your request together.

[pupsika]

Good day, I have the same issue.can someone help me Release Domain From Unwanted Frozen Account?

[pupsika]

So no one here is gonna help me? Good going Shopify! No wonder more and more ppl refuse to use this platform. 

[Mova]

Hi @Ash , I have the same issue. Can you help please?

[AmanAgarwal]

Hi, 

Same issue here. Been trying to reach someone for a while now.