Solved

Remove Domain Name From Closed Shopify Store

ZILLION101
Tourist
3 0 2

Hi Team,

I Want to Remove My Domain Name From a Closed Shopify Store. How to do it Please?

When I try to connect my Domaine name to a new store it shows me an error "A store with that domain name already exists"

Best regards

Accepted Solutions (2)

Holly
Shopify Staff (Retired)
687 74 152

This is an accepted solution.

Hi, @ZILLION101 !

Thanks for reaching out to us about this.

I'd be happy to help you remove your domain from the old store. Would you be able to provide me with the domain in question and the .myshopify.com URL from the store that it's currently linked to?

Also, can you provide me with a screenshot of the DNS settings of your domain in order to prove ownership?

I look forward to your reply.

Cheers!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Holly
Shopify Staff (Retired)
687 74 152

This is an accepted solution.

No problem at all, @ZILLION101 !

You should be all set to add the domain to your new account now.

If I can help with anything else, please let me know!

Cheers!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 29 (29)

Holly
Shopify Staff (Retired)
687 74 152

This is an accepted solution.

Hi, @ZILLION101 !

Thanks for reaching out to us about this.

I'd be happy to help you remove your domain from the old store. Would you be able to provide me with the domain in question and the .myshopify.com URL from the store that it's currently linked to?

Also, can you provide me with a screenshot of the DNS settings of your domain in order to prove ownership?

I look forward to your reply.

Cheers!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ZILLION101
Tourist
3 0 2

Hi, Rose

I am grateful for your support

zilliongoods.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Many thanks for your assistance.

 

Holly
Shopify Staff (Retired)
687 74 152

This is an accepted solution.

No problem at all, @ZILLION101 !

You should be all set to add the domain to your new account now.

If I can help with anything else, please let me know!

Cheers!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ZILLION101
Tourist
3 0 2

Hi,@Holly 

All Good, You're the best @Holly 

Thank You So Much

 

bsmart_
Tourist
18 0 2

Hi Rose

 

I closed my store but it took my domain with it please can you help?!

shopify store is adaya-House.myshopify.com and my domain is www.adayahouse.com

 

Please can you look into this?

 Thanks,

 Bukiie

bebeset
Visitor
2 0 1

Hi Team,

I Want to Remove My Domain Name From a Closed Shopify Store. How to do it Please?

When I try to connect my Domaine name to a new store it shows me an error "A store with that domain name already exists"

Heres what proves that am owning the domain:

NOTE: I have removed the part of "shops.myshopify.com" because I thought it ill fix my problem.

mk.png

saifKhan
Visitor
1 0 0

Hi ,

I also have the same issue, my trail has expired and I dont have any more access to my store, can you please remove my domain from my store.

Regards,

Saif

HaKa
Visitor
1 0 0

Hi Rose, I have the same problem. My store is closed but I haven't removed my domain from the old store. I want to add it to the new store, please help me remove the domain from the old store.

pepepe
Visitor
1 0 0

Hi I would like to remove a domain from an old store too. 

Can you remove vindeenkoop j e . n l from stiekemgelletje.myshopify.

it will be moved to kerstkap j e . myshopify.com 

 

thank you

MLMKmetaphysica
Visitor
1 0 0

please help! im having the exact same issue and its quite urgent. address is 
MLMKMetaphysical.myshopify.com
and MLMKmetaphysical.ca
domaindomain

zak15
Visitor
3 0 0

hello i have the same issue can you help me please here's my link to the old store 
https://nucery.myshopify.com/

 

rpamias
Visitor
1 0 0

Hello, 

I need to transfer the domain of my closed store to the new store. 

Can you help me get the domain information. 

Thanks

StaciaAlexande
Visitor
1 0 1

Hi Admins,

My current shop (diivinebeautyyy.myshopify.com) i'm unable to attach my domain diivinebeautyyy.com it shows me error attached below:

domain_pic1.png

Now, if I remembered right that domain connected with my old store which I was totally forget so can you please remove it from my other store domain so I can use that domain to my above mentioned store here's the proof of my domain ownership:

domain_pic2.png

 

 

Kindly remove that domain (diivinebeautyyy.com) from my old store if any in your system so I can use it in my current store I've mentioned above and below, regards.

Stacia

Store: diivinebeautyyy.myshopify.com

 

BigbieParrot
Visitor
2 0 0

I'm not sure if you intended this for me but I'm having the same problem, i got in touch with support and there helping, if I get it myself I'll be sure to post a how two here, the problem with a closed store is access. If there was a way to those settings this wouldn't be a problem for so many.

nikhil1234
Visitor
1 0 0

Hi, Rose

I am grateful for your support.

my domain is easywayplanet.com

https://easywayplanet.myshopify.com

WhatsApp Image 2021-05-21 at 3.02.17 PM.jpeg

kalysjewelry
Visitor
1 0 0

Hello,

 

I also need help with this.

 

My domain is kalysjewelry.com

 

Best regards!

BigbieParrot
Visitor
2 0 0

hi Rose I'm sure your not into doing the same for everyone who has the same problem, can it be done from go daddy , my old store is shut i cant get access so have no clue how to get my domain linked to my old store onto my new store, could you explain the proses plz..

Ambivalentscene
Visitor
1 0 0

Could you please remove my old store from my url so I can have my GoDaddy website back please!! I didn't meant for the store to take over my url. 

https://ambivalent-scene.myshopify.com/

Https://ambivalentscene.com/

 

BoringClothing
Tourist
8 0 3

i-love-weed-shop.myshopify.com

 

ssdns.png

pukema
Visitor
2 0 0

I Want to Remove My Domain Name From a Closed Shopify Store. How to do it Please?

When I try to connect my Domaine name to a new store it shows me an error "A store with that domain name already exists"

Heres what proves that am owning the domain:

Holly
Shopify Staff (Retired)
687 74 152

Hi @pukema !

 

In order to have the domain removed from a closed shop, you will need to contact our support team directly so they may take a look at the backend of your account. 

 

I hope this helps!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Faheemahmed1122
Visitor
1 0 0

Hi, 

 

i already remove shopify link from DNS so it is not possible to give screenshot but other evidence I can provide If required. Because my store is inactive 

360pioneers.com

360fashionwears.com

fashionwear123.com

fabyle-7761
New Member
7 0 0

Hi Holly,

 

I Want to Remove My Domain Name From a Closed Shopify Store. How to do it Please?

 

When I try to connect my dpmain to new store it shows me an error "A store with that domain name already exists"

Kindly help me out 

Thanks

ziff
Visitor
1 0 0

Hello,

 

Please I need to remove domain forward to shopify.

concritics.com

ziff_0-1678348449919.png

 

SWANSTON12
Visitor
1 0 0

Hello Holly

Can you help please?

00a656-2.myshopify.com

gardenprooz.shop

Holly
Shopify Staff (Retired)
687 74 152

Hi, @SWANSTON12 

 

I'm afraid we are no longer able to assist with domain removals here. You will need to contact our support advisors so they may take a look at the backend of your account.

 

Best,

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

usershma
Visitor
1 0 0

Hi, Rose

I am grateful for your support

  • Domain in question: travizzo.store
  • ffdcbf-3.myshopify.com
  • usershma_0-1708536256271.png

     

Michelle12345
Visitor
1 0 0

I need my old domain name removed from Shopify.   My dns  is Raspberry Roses Giftware.  

BoringClothing
Tourist
8 0 3

I need this done for my store also...