Re: Remove PayPal or Credit Card info from Billing

Remove PayPal or Credit Card info from Billing

lestertarranza
Tourist
9 0 5

How do I remove my PayPal or Credit Card info under Billing > Payment Methods?

Replies 6 (6)

lestertarranza
Tourist
9 0 5

anybody?

diogoprodz
Visitor
1 0 1

Good question and I would like to have it answered

CYWS
Visitor
2 0 1

I am looking for an answer to this too.

JaspersDirect
Visitor
1 0 1

Me too, need this sorted asap

bptan
Visitor
1 0 1

Have there been any updates on this? I wouldn't want my PayPal info to remain on my client's Shopify billing after project handover. 

RHWD
Shopify Partner
13 0 5

So after adding my client's card details and assuming I'd simply be able to remove my Paypal account, I hit the same issue you guys did.

So, to spare you any further pain, here's the ONLY solution known to man:

  1. Jump onto Live chat whilst logged into your store in question
  2. Explain the issue
  3. For security, they'll ask you to confirm the PayPal email used
  4. Then you'll need to send a screenshot of the transaction in PayPal that includes the invoice ID and charge amount.
  5. Then it'll be escalated and removed for you!

I did ask 'why all the hoops' but simply put, it's for security reasons!!

Hope that puts you all out of your misery!

Thanks,
Richard