Removed Easy Tabs And Now No Product Descriptions

Removed Easy Tabs And Now No Product Descriptions

robert109
New Member
4 0 0

We recently removed the Easy Tabs app and now we cannot see any product s=descriptions on our site.  They are still in Shopify but not visible to customers.

Replies 4 (4)

webwondersco
Shopify Partner
1161 169 169

@robert109 Hope you are doing well

 

Please check you have removed all the assets of that app? if yes and till you are not able to see then could you please share your store URL so can check and guide you accordingly? 

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robert109
New Member
4 0 0

I don't believe we did.  These are our Product Description Snippets. 

 

robert109_0-1726509756238.pngrobert109_1-1726509791958.pngrobert109_2-1726509830309.png

 

robert109
New Member
4 0 0

Store URL is www.yourpondpros.com

PaulNewton
Shopify Partner
7078 629 1484

Hi @robert109  👋 try a file rollback for any files the app may have changed, or restore a theme backup if you made one.

https://help.shopify.com/en/manual/online-store/themes/theme-structure/extend/edit-theme-code#roll-b... 

 

Some apps that modify themes have a specific process that needs to be followed before you uninstall, since once you uninstall the app cannot interact with the store at all to undo any changes it made.

 

If you need quick theme repair services then contact me asap.
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