Removing Emojis on the order note

[veamrqz]

Hello everyone!

We are using Shopify's default order note for customers gift message.

As seen from the screenshot below, we mentioned that 'emojis cannot be printed'. However, there are customers that still adds emojis to their notes (because they still can add it to the text box).

Is there a way to disable emojis from being typed by customers in this section? 

Thanks in advance 🙂 

[KetanKumar]

@veamrqz 

Sorry you are facing this issue,
It would be my pleasure to help you.
Please share your site URL,
I will check out the issue and provide you with a solution here.

[veamrqz]

Hi, it's https://www.florysonline.co.uk/ 

The gift note is at the cart page.

Thank you 🙂 

[KetanKumar]

@veamrqz i have try emoji doesn't printed

[veamrqz]

Yes, it can't. It's just that when a customer puts emoji, it pulls through to us as a special character so we have to edit it first and reprint it.

We use Linnworks as our order fulfillment system, we don't fulfill directly on Shopify 🙂 

If possible, we'd like to restrict customers on entering an emoji on the gift note section. Because currently, they can still put it on the gift note and it will still show on shopify orders (just can't print them).

[KetanKumar]

@veamrqz thanks for update

[veamrqz]

@KetanKumar Do you know a possible solution? 🙂 

[KetanKumar]

@veamrqz sorry but i have not now give some time