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Removing tags from view all tags list

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John_and_Debbie
New Member
3 1 2

Hi guys. Is there a way to delete or remove old tags from the big "view all tags" list ?

Thanks

Replies 95 (95)
hurricane-jacks
Tourist
6 0 6
Hi there, despite posting on Shopify forums, emailing the help desk direct, numerous live chats and promises this will be fixed..almost a year on people are still complaining about this. I still have the same problem.
Can Shopify PLEASE get this fixed NOW so we can get our focus back onto building our business.
Trevor
Community Moderator
Community Moderator
3243 439 790

@StellarSpire 

 

Thank you for running through all those steps. I've shipped you an email so I can review your store further. 

 

Chat soon!

 

@hurricane-jacks 

 

I can appreciate that this is a frustrating situation, and while I wish I were able to resolve this immediately, I'm afraid this issue isn't something that can be fixed here and now. I can't speak about the contents of your ticket here in a public forum outside of letting you know that Michael has taken the appropriate steps to push for a solution. As soon as he has an update, you will be the first to know via email on the ticket you have with him. 

Trevor | Community Moderator @ Shopify
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hurricane-jacks
Tourist
6 0 6

Thank you, however I am unsure how long this should actually take to resolve. My understanding is it’s been going on for c. 9-12 months.

Is someone actually taking this seriously?

Regards

Trevor
Community Moderator
Community Moderator
3243 439 790

@hurricane-jacks 

 

Each case is unique. The thread has been ongoing for some time; however, in most cases, flushing the front end cache does remove the tags that are appearing. I've not come across a case like yours, so I suspect it is a rare occurrence. Nevertheless, our teams are looking into the reason behind why our regular troubleshooting steps aren't working, and what steps we can take to get this resolved for you. 

Trevor | Community Moderator @ Shopify
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GeorgeK
New Member
2 0 2

Same issue here, I had to disable the list.

Kono
New Member
1 0 2

Came here searching on google because got the same issue on my store and I have to say that its pretty disappointing, more than a year and its not close to be fixed.

And its a simple thing like manage product tags.

You have to ask support to delete tags your store don't even use anymore? Come on, its ridiculous!


srivju
New Member
2 0 1

I had the same issue I tried your steps but still see long list of tags. 

Trevor
Community Moderator
Community Moderator
3243 439 790

@srivju @GeorgeK @Kono 

 

I've shipped the three of you an email!

Trevor | Community Moderator @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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GeorgeK
New Member
2 0 2

Hi @Trevor ,

My TAG issue has been resolved (2-3 days after posting here) without me doing something.

Thanks

hurricane-jacks
Tourist
6 0 6

Double check its not happening again. Shopify may have cleared the cache for you at their end. But this only worked for me for a day!

acentotonico
New Member
2 0 1

Hi! I'm having the same problem about a removed tag that still appears on the tag filtering. Can you help me, please?

szpunartom
New Member
1 0 0

Same story happening in my shop, tags list not updating after deleting them all

hurricane-jacks
Tourist
6 0 6

Very sadly i have to report that despite having been in touch with Shopify on numerous occasions regarding this, i am unfortunately still being told today "...give us some time, we are still working on it"  I am really quite mystified as to how something like this can take almost 8 months (date of first post i can see from other members) to resolve an issue like this! Anyone who has this ongoing problem, my own views are there will not be a fix any time soon. Appreciate any feedback or workarounds. It may be we need to try and fix our own problem if Shopify Technical are unable to

ssd_lb
Tourist
3 1 3

Hey 

 

I'm having the same problem. I don't want to use the tag OTC anymore so I removed them from the products but it is still showing on the website and once you click on it, there are no products shown.

Trevor
Community Moderator
Community Moderator
3243 439 790

@ssd_lb @szpunartom @acentotonico 

 

Thank you for letting me know. I've shipped each of you an email so I can review your store further. If you can reply to my email then I can get the ball rolling on getting this resolved. 

Trevor | Community Moderator @ Shopify
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Trevor
Community Moderator
Community Moderator
3243 439 790

Hello, Future Viewers!

 

The Shopify Community is not a regularly monitored channel. If you're experiencing an issue with the removed tags still appearing on your website, and you've processed the steps mentioned in this post, then it would be best to reach out to our 24/7 Live Support via phone, chat. Reaching out to our live support will ensure our teams can review your issue, flush the front end cache, and escalate if required. It will be a better user experience for you while ensuring your issue is resolved as soon as possible. Due to this, I will be closing the forum post for all future replies. 

Trevor | Community Moderator @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog