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Reopen a frozen/inactive store

NailahS
New Member
1 0 1

Hi! I need help with reopening my store that is inactive. I am not able to access the settings, billings, etc because it says my store is unavailable. I tried opening a new store with the same name, but it will not let me. I simply want to be able to pay my outstanding bills so that I can reopen my store or close the store entirely and create another store with the same site/domain name. 

Replies 2 (2)
Nick_Marketing
Shopify Partner
1464 326 429

One cannot reuse the .myshopify.com store name on the brand new shopify registration.


There are many reasons why the store could be unavailable. More on this topic here
https://community.shopify.com/c/blog/faq-why-is-my-store-unavailable/ba-p/1077560

However, do consider reaching out to support, they can look into the account.
Direct support link: https://help.shopify.com/en/questions#/contact/

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
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Emily
Shopify Staff
Shopify Staff
473 48 81

Hi, @NailahS.

 

Thank you for reaching out. I'm excited to hear you want to open your store back up!

 

Your myshopify.com is the unique identifier for your store; you cannot use the same one when opening a new store. However, you should be able to log in and pay the outstanding invoice or pick a new plan depending on how long it has been closed. I will need to gather a bit more information from you to look further into this for you. How long has your store been inactive? Are you able to log into your Shopify account at all? Can you provide a screenshot of the page you see when trying to attempt this? 

 

Please let me know if you have any further questions! 

 

Talk soon, 

 

Emily | Social Care @ Shopify 
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