Replace "delivery@shopify.com" with brand email

[EverCalamaco]

Hi, when a customer receives and email that their product is ready to be downloaded etc, it comes through as "delivery@shopify.com". On the front end of the shopping experience, the customer doesn't know they are dealing with a Shopify platform. It could be confusing. It would be better to see the email come from the company brand instead. How can this be changed?

[YOD_Solutions]

Shopify has recently updated their DMARC policy and CNAME records. If you haven't updated this, your customer receives notifications from "shopify.com" email domain. Please see here further information: Shopify Help Center | Setting up your email

[EverCalamaco]

Thank you for your response. However, I do have the CNAME and DMARC files set up and the sender email works for the most part. It is when the customer gets notified about a download link that the "delivery@shopify.com" shows up in the inbox. I am attaching an image.

[hanitroudi]

Were you able to fix this issue? I'm having the same concern