Replying to customers that contact me through contact form

Replying to customers that contact me through contact form

MiaMakai1
Visitor
3 0 1

Hi, I need help on replying to customers that send a message through the contact form on my website. It comes to my connected email I use (which is a gmail account) and when I hit reply....it replies from my gmail account. I want it to be a professional looking email template and it to reply from my professional email. How do I do this without a third party app? Is it even possible? Why isn't replying from my professional email easy. I don't want to give away my work gmail to customers. 

Replies 4 (4)

BPJWebDesign
Shopify Partner
44 3 6

@MiaMakai1 - on your settings page - store details; your business email address should be listed under "store email". If the gmail address is in there, that would be why the contact form is pulling in that address as a default.

Paul Bellantoni
Need help with your store? [email protected]
MiaMakai1
Visitor
3 0 1

It's my professional email I  made from where I got my domain...so I routed it to my gmail because I don't know how else to receive emails because it's not an @gmail.com or @yahoo.com, etc that doesn't have an actual route...I need help....

BPJWebDesign
Shopify Partner
44 3 6

@MiaMakai1 - when you created your professional email, did you use GoDaddy or a similar hosting service? If so, it should have given you instructions for where to sign in...in my experience it is usually Gmail (but using your business domain) or Outlook 360. If you log into your account that you have with your domain host, click on the email, you should see a screen similar to this where you can log into the email account. It should also tell you which provider it is with: 

 

BPJWebDesign_0-1718247733988.png

If not, you can contact your domain host's customer support and ask them which provider it is with. I have not heard of a domain-based email being assigned without a carrier before, so I would try that.

Paul Bellantoni
Need help with your store? [email protected]

ovidiucaramida
Shopify Partner
22 0 11

There is an app that handles sending an auto-reply for shopify contact form https://apps.shopify.com/contact-form-autoresponder