Report an order : Invalid order confirmation URL

Report an order : Invalid order confirmation URL

ktped
Tourist
3 0 1

I am having problems with this seller because, although I have received the order, the products I purchased do not match what I ordered in any way. I have been trying to contact support for weeks, but I have not received any response yet. The last response I received was on 19/06/2024.

I have also posted negative reviews explaining what happened, but they have been deleted, along with those of other customers.

I don't know how to proceed or what to do.

I am writing to you hoping to find a solution (either a correction of the order or a refund of the 130 euros).

I can also attach screenshots of the chat, order emails, and anything else necessary/requested.

I don't know how to contact support as the link I try to attach in the form does not work, returning "Invalid confirmation order URL," and they are completely unresponsive.

Replies 3 (3)

ProtoMan44
Shopify Partner
489 42 79

@ktped  sorry to say we are not able to recover it because just community members not a support person.

but I need to see this site, so can you please share the link here?

- A thirsty developer passionate about supporting the community. If you'd like to, you can  

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- Your Shopify Solution Specialist Get a Quote at

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ktped
Tourist
3 0 1

yeah, sure
cocò Profumeria™ (profumeriariva.com)
this is the site

they also have another domain:
cocò Profumeria™ (36e8f9-1c.myshopify.com)

ktped
Tourist
3 0 1

Any advice? As I wrote I can't even send the form to the Shopify support 

Thanks a lot 🙏