Report Inconsistencies for Discount Code Sales

tedvmg
Excursionist
16 1 2

Our Sales by Discount Report is not accurately tracking discounts.

 

It shows 3 orders using a discount code, but when checking via the "Orders" tab and filtering by code it has been used 18 times for the same time period. This has also been verified by adding up the times used in the email confirmations sent on the backend about orders.

 

Anyone know why this happens or how to fix it?

Sales By Discount report

tedvmg_0-1687281927879.png

 

 

 

Replies 2 (2)

bizmarquee
Visitor
1 0 0

did you get any replies? I'm seeing the same issue.  Orders that have a discount code that are not appearing in the sales by discount report. I"m curious if there is a pre-filter on this report that is filtering out orders for whatever reason.  

tedvmg
Excursionist
16 1 2

No replies yet. not sure about the pre-filter -haven't seen that there is one