Requesting a refund for a huge charge I wasn't expecting

[Sunsetbeaches]

I was charge over $400 for the month and I was absolutely stunned.  I need to get my money back.  I have struggled to get my store up and working correctly.  I have decided to deactivate my account as of July 10, 2023.  Please Shopify refund my fund charge that hit my bank account today July 10, 2023,

[Summer]

Hey, @Sunsetbeaches! Welcome to Shopify Community!

I understand you're requesting a refund. While Section 5.10 of our Terms of Service states we don't provide refunds, we'd be happy to look into the situation and see if we can make an exemption. This needs account-specific support which is unavailable via Shopify Community at this time, so I recommend reaching out to our support team for assistance. Feel free to visit https://shopify.link/o71x and log into your account to request a refund.

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

If you ever decide to work on your store again, please know we are here to support and assist you. We can help you with getting your store up and running and share strategies for getting sales. Don't hesitate to get in touch and we'll be happy to chat with you!