Requesting Refund for yearly Subscription

iiso2020
New Member
1 0 0

I didn't know I had to close my shop not to get billed. I received the deduction information from the bank today, but the store is no longer in use. And I just closed my shop today. How do I apply for a refund?

Reply 1 (1)
Trevor
Community Moderator
3118 405 636

@iiso2020 

You will need to contact Shopify Support so your refund request can be reviewed. You can do this by logging into your store through the help center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. 

Note: Logging into your store via the help centre shouldn't reactivate it; however, if you do not see your store listed after you've logged in, then you can choose the option to access support without logging into your store. 


Trevor | Community Moderator @ Shopify 
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