resend emails to abandoned checkout customers

[FashionReview]

Hi there,

I have been trying to find a way to resend emails to people who abandoned checkout. The problem I am facing is that I have fixed the automation flow and it will start sending them out to FUTURE abandoned checkouts, but now all the people that went through the flow error before my correction were left unattended.

And when I click into their abandoned checkout, I do not see a send email button (see attachment), all it show is the Flow email button and take me back to correcting the email flow. Is there a way for me to attend to all the abandoned checkouts that happened before my correction?

Thank you so much for your help!

[ShizaRizwan]

Hey! Totally get what you mean. been there. 

Yeah, unfortunately, Shopify doesn’t let you manually trigger abandoned checkout emails after they’ve already been skipped due to a broken flow. Once they’re missed, they kinda stay in that "stuck" state.

But here’s a workaround that could be helpful:

• Go to those abandoned checkouts > copy their email > and just create a draft order for them.
• Then manually email them (or use an app like Shopify Email, Klaviyo, or even Gmail + WhatsApp) and send a friendly note like,

“Hey! Noticed you left something behind. Just wanted to make it easy for you to complete your order.”

Also, going forward, your fixed automation will catch new ones, so at least you’re good moving forward!

Hope this helps.