Resolve use of Unlicensed Theme

scott802
Visitor
1 0 0

I received an email from Shopify that I needed to purchase a licensed theme. I have been using Impulse since 2021 and its still being sold in Shopify theme store. Why would I need to re-purchase a theme that is still in existence? Sounds like Shopify is trying to extort and additional $350 bucks. 

 

Shopify claims my theme is an unlicensed version of of theme Impulse from Archtype themes. 

 

Should I just purchase Impulse again? 

 

Suggestions...Is this a common practice with Shopify? 

Replies 2 (2)

tesoribelli
New Member
5 0 0

same issue!! help! Also I dont want to be back at the template version of the theme

Moira
Shopify Staff
2044 223 326

Hey @tesoribelli,

 

Shopify does require you to have a licensed theme when operating on our platform. Can you share the to and from section of the email so I can ensure it is sent from a legitimate Shopify email? It also may be best for you to reach out to our live Support Team, as they can access store-specific information and give you a better idea of what the issue is.

Moira | Social Care @ Shopify
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