Solved

Resolved: Error 500 - 12/19/2023

SuzieG1
Tourist
3 0 2

Hi

I can not log into my site, I get Error 500.  I have tried another browser and also my app and its error on all.  I cleared cache and rebooted.  Can you help?

Thank you.

Accepted Solution (1)

JasonH
Community Moderator
146 29 64

This is an accepted solution.

Hi everybody, 

 

This issue has been resolved that some users might experience 500 error when trying to log in their store admin, storefront, and checkout.  

 

If you are still seeing the error, kindly clear the cache of your browser and try to log in again. Feel free to make a new post if the error persists after following the above steps. Please include as much detail as possible, and we will be more than happy to investigate further and assist you. 

 

Thank you for your patience and understanding. 

 

I will mark this reply as the solution to ensure that members are updated.

Jasoh | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog


View solution in original post

Replies 9 (9)

BIGJOhn84
Tourist
3 0 2

Same here, cant login and cant load any orders from SS, tried many computer many browser,

 

 500 is server end glitch, please fix it,

SuzieG1
Tourist
3 0 2

Im back in now, must have been a glitch. My stress levels cant cope on last shopping day before xmas!!

 

FidgetThings
Visitor
2 0 3

having same issue all access to shopify admin is blocked and all help center links do not work. Shopify status page displays no outages. Ayone know what is up

NoahCargle
Visitor
2 0 2

Having same problem here as well.

FidgetThings
Visitor
2 0 3

and its back. probably should fix the help system. because if you lose access to Admin, you lose all accesss to help also

SuzieG1
Tourist
3 0 2

Sounds like a shopify glitch, Im back up and running now, hope you all are too.

NoahCargle
Visitor
2 0 2

Back up! Definitely was a bit of a glitch for a second.

JasonH
Community Moderator
146 29 64

This is an accepted solution.

Hi everybody, 

 

This issue has been resolved that some users might experience 500 error when trying to log in their store admin, storefront, and checkout.  

 

If you are still seeing the error, kindly clear the cache of your browser and try to log in again. Feel free to make a new post if the error persists after following the above steps. Please include as much detail as possible, and we will be more than happy to investigate further and assist you. 

 

Thank you for your patience and understanding. 

 

I will mark this reply as the solution to ensure that members are updated.

Jasoh | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog


TvWJolanda
Visitor
2 0 0

This is happening to me now, after a day of being able to access Shopify until ten minutes ago.