FROM CACHE - en_header

RETURN LABELS

Jared38
New Member
1 0 0

Hi,

 

I've been trying to change my RETURN LABELS because we moved warehouses but for some reason when I try and print, it still shows the old one.  Please help.

Reply 1 (1)
Summer
Shopify Staff
Shopify Staff
665 184 104

Hey, @Jared38! Welcome to Shopify Community!

 

When you first open the return label creation page, the return label address will be set to your shop's shipping origin, or the address on your Locations page where the product to be returned is stocked. To update the default return address, you simply need to edit the address when you create the return label. After doing so, the return address offered on new return labels is based on the return address from the last purchased return shipping label.

 

Please note that the return label needs to be used and scanned by the shipping carrier to be considered purchased. Until then, the address from the last successfully purchased return label (or if no label has been purchased yet–the shipping origin address) will populate on the return shipping label.

 

If you updated the return address while creating a shipping label and the label was already used, but the shipping address still defaulted to the previous address when creating a new shipping label, we'll need to access your account to take a closer look at the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog