Ripped of by a Seller,my order hasn't arrived

Ripped of by a Seller,my order hasn't arrived

Siyolise13
Visitor
1 0 0

I ordered a Nike swoosh trackpant and Nike shell jacket from  Local JOZI THRIFT store and they haven't updated me about when I will receive my order and it's been 5 days trying to get answers from the store but they are not responding to me.

Reply 1 (1)

Greta
Shopify Staff
1207 125 154

Hi, @Siyolise13!

 

I'm sorry to hear about your shopping experience. To share some context, Shopify is a software that merchants use to create online stores, but we're not involved with the business operations of these stores. When you place an order at a store that uses Shopify, you’re ordering directly from that business.

 

I recommend waiting 4 weeks to see if your order arrives. There can sometimes be delays with fulfillment and shipping, which can account for you not receiving the order right away. If you have not received an update after several days, submit a complaint via this form. If you still don't a response from the merchant and your order has not arrived within 4 weeks, contact your bank or payment provider for guidance on the next steps. You can find more information on this page!

 

Please let me know if you have any other questions.

Greta | Shopify 
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