Ripped of by a Seller,my order hasn't arrived

[Siyolise13]

I ordered a Nike swoosh trackpant and Nike shell jacket from  Local JOZI THRIFT store and they haven't updated me about when I will receive my order and it's been 5 days trying to get answers from the store but they are not responding to me.

[Greta]

Hi, @Siyolise13!

I'm sorry to hear about your shopping experience. To share some context, Shopify is a software that merchants use to create online stores, but we're not involved with the business operations of these stores. When you place an order at a store that uses Shopify, you’re ordering directly from that business.

I recommend waiting 4 weeks to see if your order arrives. There can sometimes be delays with fulfillment and shipping, which can account for you not receiving the order right away. If you have not received an update after several days, submit a complaint via this form. If you still don't a response from the merchant and your order has not arrived within 4 weeks, contact your bank or payment provider for guidance on the next steps. You can find more information on this page!

Please let me know if you have any other questions.

[LS51]

• I also recently ordered a Nike Tracktop from Local Jozi Thrift also Known As the Official reseller store. I have been countlessly trying to communicate with the seller but i got no response. IT has been 6 days now waiting for the order to arrive or any form of communication with the seller.https://jozithrift.myshopify.com/?fbclid=PAZXh0bgNhZW0CMTEAAaawPi5lpgagTKAA7_bVFxCe6rIUfo-Wy79IkC6a-... 

[sxolisesizathu2]

Did you get it I also want to order 

[Siyolise13]

Please don't order from those guys they will scam you I never received my order and I tried to contact them they never bothered to get back to me.