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Ripped off by seller. How to complain about seller to shopify.

GilLamy
Visitor
1 0 0

Hello there. 

How does one go about complaining about a seller. 

Giving negative feedback, so on. 

 

Accepted Solution (1)
Maz
Shopify Staff
1166 129 179

This is an accepted solution.

Hi, @Paridhi_pj!

 

Thanks for your post. 

For some context,  Shopify is an e-commerce platform that enables merchants to manage their online businesses. However, it's important to note that Shopify does not conduct business on behalf of merchants. 

 

This means that Shopify does not oversee any aspects of the merchant's business, including orders, products, shipping, or day-to-day activities. Shopify provides the tools and infrastructure for merchants to run their businesses independently.

 

If the seller has become unresponsive, you can report the store at this link. I'd also encourage you to contact your bank or payment provider to discuss refund options and next steps.

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 13 (13)

PageFly-Kate
Shopify Partner
1077 323 316

Hi @GilLamy 

This is Kate from PageFly - Landing page builder, I’d like to suggest this idea:

  1. Use Shopify's support center: You can use Shopify's support center to file a complaint. To do this, log in to your Shopify account and navigate to the Support section. From there, you can submit a request detailing the issue you experienced with the seller.

  2. Leave a review or feedback: You can also leave a review or feedback for the seller on their Shopify store. This can help other customers make informed decisions about whether to purchase from this seller in the future.

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

akjedjek
Visitor
1 0 3

I have a problem with not receiving an order from a merchant on Shopify.

The links provided in the email confirmation do not work.

I cannot find the seller on the Shopify directory.

Emails to the seller go unanswered.

What do I do now?

 

Rkarn96
Tourist
6 0 6

Ditto. Complain to Shopify and keep complaining. Post on social media until they improve the process. Meanwhile you have to reverse the charge with your credit card and that is a lot of trouble. You are also at risk of other fraudulent activity related to the theft of your info from

an alleged merchant (fraud) on an allegedly secure site. Ridiculous. They should be shut down this is poor practice at best and fraud at worst. For Shopify and shop app. 

Paridhi_pj
Visitor
1 0 1

I'm also facing the same issue any idea how to solve it?

 

Maz
Shopify Staff
1166 129 179

This is an accepted solution.

Hi, @Paridhi_pj!

 

Thanks for your post. 

For some context,  Shopify is an e-commerce platform that enables merchants to manage their online businesses. However, it's important to note that Shopify does not conduct business on behalf of merchants. 

 

This means that Shopify does not oversee any aspects of the merchant's business, including orders, products, shipping, or day-to-day activities. Shopify provides the tools and infrastructure for merchants to run their businesses independently.

 

If the seller has become unresponsive, you can report the store at this link. I'd also encourage you to contact your bank or payment provider to discuss refund options and next steps.

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Gountmaster59
Visitor
1 0 0

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 i was ripped off by one of ur employees contact me at 17802265267or heymickelson69@gmail.com 

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Rayshuggs
Globetrotter
561 35 83

Hello @GilLamy I think you could lodge a direct complaint to Shopify through the aid of the Help Centre. 

Rkarn96
Tourist
6 0 6

They make it difficult and do nothing. 

Scott_Tillman
Shopify Partner
1 0 1

How do I make a complaint about a company taking money from customers and not shipping the products.  I used to work for a company doing this exact process and can 100% prove.  Look at the date of orders and how many are not shipped and all

of the complaints through the site. 

 

Who do I contact to alert the unscrupulous actions by this company?

shaheerali2121
Visitor
1 0 0

Have you got any positive response mate? I have been scammed by a company named BEBINCE. 

Rkarn96
Tourist
6 0 6

Reverse the charge with your credit card co. Screen shot your order and the faulty link screen copy the link send it all. Shopify doesn’t care and will do nothing. They should be shut down. 

Rkarn96
Tourist
6 0 6

They make it next to impossible and do not respond. Very unprofessional. The shop I ordered from disappeared there are no links to contact or share. The website is gone days after ordered. Shopify and shop app should handle this. They need to vet their shops. They do not assist at all. It is useless to use them and even worse to order from a shop they list. Makes them complicit in my mind. They are aware of rampant fraud on their sites but do nothing. 

Phil01
Visitor
1 0 0

i agree , shopify are assissting fraud and the  whol elot should be shut down