S.O.S. - help

[RiBDx95Zhs3BAWn]

Hello,

I'm new to all this and recently decided to start an online store to sell t-shirts.

I am a tech dummy and struggling with setting up my store.

In my unsuccessful attempts to create a store, I mistakenly managed to create two stores with the same name.

Feeling overwhelmed, I moved on to designing my t-shirts and importing them into my Shopify store.

Now I find myself stuck because I can't tell which store I am sending products to, as both have the same name.

If I delete one, I'm afraid I will lose all the customization I did for days.

Can someone help?

Thank you

[Sophia · Accepted solution]

Hello, @RiBDx95Zhs3BAWn.

Congratulations on getting started with your new online store! I'm happy to help you out here so that you don't lose any of the work you've done so far.

To confirm, are you currently able to login to both of the stores you created? If so, you can check the myshopify.com URL in the browser bar or under Settings > Domains. Even with the same store name, the myshopify URLs cannot be identical, so this can help you differentiate the stores. For example, one might be yourstore.myshopify.com and the other might have a dash, like your-store.myshopify.com.

Once you know which store you're logged into, check the Products and Apps sections of the admin to help you determine which store includes the t-shirts you've been working on. If you're having any trouble with this, our support team is here for you 24/7. You can get in touch with us via live chat, email, or callback in the Shopify Help Center and we'd be happy to help you confirm which store can be closed.

In the meantime, I recommend checking out these resources to help you build and launch your store:

• How to Use Shopify: A Step-by-Step Guide to Create Your Online Store
• Shopify | Learn: free courses and tutorials available to watch on demand, including Getting Started with Shopify

Are you using a print on demand app to design your t-shirts?

[RiBDx95Zhs3BAWn]

Sophia, thank you so much for your help.

Yes, I use "Printful", a print on demand app to design my t-shirts.

I was finally able to identify both stores. Unfortunately, I found out that the store I want to keep has all the products imported from Printful, but the store I want to close is the one I've been designing for days. I haven't checked out the resources you sent me yet. My task right now is to find out if my customized theme can be transferred to the store I want to keep. If not, maybe I'll have to import all the products again in the already designed store. I'll do my research.

Thank you again for your assistance.

Stay safe,

Van

[Sophia]

No problem! I'm happy to help.

If you're using one of the free themes by Shopify, you should be able to download it under Online Store > Themes > Actions > Download theme file. This process (documented here: Downloading themes) emails you a .zip file that you can then upload to the store you want to keep.

There's a whole section of courses and tutorials for print on demand here: Learn print on demand. Printful has tons of great information on their blog too, and their support team has been really helpful in my experience. I hope you enjoy working with them!