Sales not updating real time after 8pm

sugarboocurls
Visitor
1 0 0

The shopify app stops giving me real time sales data after 8pm. It works perfectly well all day and then when I open the app after 8pm, the sales value is 0. It resets back again in the morning but it is frustrating. 

this has been happening for over a week and I have no idea how to fix it or who to contact. Please help. 

Reply 1 (1)

Cart_Whisper-AB
Shopify Partner
46 2 9

Hi @sugarboocurls 

 

This must be very frustrating; the best is to reach out to Shopify support using the link below. https://help.shopify.com/en/support/support-type

 

On a side note, our app Cart Whisper, could enhance your experience by taking Shopify's Live View to the next level. It not only shows live updates of what customers are adding or removing from their carts but also provides unique cart IDs, a handy widget on the cart page, and an exit-intent popup. These features can offer deeper insights and a more streamlined workflow.


Let me know if you have any questions.

Ab

Get Cart Whisper | Realtime Cart Insights/Unique Cart ID's App for Shopify
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