Scam email going around

Scam email going around

SamZen42
Visitor
1 0 2

Hey guys, just a heads up for anyone. I got this email yesterday, looks very legit. Says my theme has policy violations and my account is getting permanently closed.  

here is the email: 

 

Hello,

 
This communication serves as an official notice regarding the termination of your Shopify account. Following an extensive review, we have identified significant violations associated with fraudulent activities detected within your account.
 
Specifically, our investigation uncovered unauthorized actions, including the absence of a valid theme license code, which directly contravenes Shopify’s Terms of Service. As a result, we are compelled to cancel your account immediately. Please be advised that accounts engaged in unauthorized activities or found in violation of our policies will face permanent termination.
 
This decisive measure is part of Shopify's ongoing commitment to safeguarding the integrity and security of our community. We take these matters seriously and are actively working to maintain a safe environment for all users. To further this effort, we encourage all Shopify members to report any suspicious or fraudulent activities they may encounter.
 
Next Steps:
 
Please note that this matter cannot be resolved via email. If you believe this action was taken in error or if you have questions regarding the decision, we urge you to contact our dedicated support team immediately. You can reach the appropriate virtual assistant through the following secure link:
 
(Dodgy link was here)
 
They are available to provide further assistance and address any concerns you may have.
 
We appreciate your prompt attention to this matter.
 
Sincerely,
Henry 
Shopify Support Team
 
stay aware, guys. 
Reply 1 (1)

Kitana
Shopify Staff
265 19 59

Hi @SamZen42. Thank you for reaching out to the Shopify Community. 

 

Thank you for bringing this to our attention and sharing with everyone in the community. Could you please share the email address that sent you this message? Also, if you (or anyone reading this) are ever unsure about an email you have received stating that it's from the Shopify Team you can forward it to the [email protected] email and they will be able to verify the legitimacy of the email. 

Kitana | Shopify 
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