Scam email - very convincing - "incident 293463541 Your response is required"

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Got this email today. 

Initially cursed as we had got an order for close to the amount stated in early January, but it was a regular customer who has since re-ordered, so it made little sense.


Closer look and realized it was a scam and deleted it, but here's the screenshot and something  others may want to be aware of. 




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