Scam or legit email

[Pagoda805]

Got this email today… please tell me if it’s legit. I don’t think it is… I’ve already paid one fee to have security issues resolved.. now they’re saying I have more problems… I’m starting to freak out…..

Dear Dale,

We are writing to bring to your attention a critical compliance issue that requires immediate action. During a recent review of your Shopify store, our team identified a concern linked to your store ID.

Our analysis indicates that your store has exceeded the Quota rate limit, which may impact essential store functionalities and disrupt business operations. To prevent further issues and ensure uninterrupted service, we strongly recommend upgrading your plan as soon as possible.

As you may recall, we previously referred you to Harrison, a trusted Shopify expert who specializes in resolving complex store issues. We recommend reaching out to Harrison again, as he is well-equipped to assist you in resolving this Quota rate limit issue. His expertise will ensure a seamless and efficient solution.

Please confirm receipt of this message, and we encourage you to reach out to Harrison promptly. We are confident that his guidance will help resolve this matter and safeguard your store from potential disruptions.

We appreciate your prompt attention to this matter, and we look forward to your store's continued success.

Best regards,

Shopify Compliance Team

[Laza_Binaery · Accepted solution]

Hi @Pagoda805 

First, welcome to the community. Next, please calm down a bit. 

Sorry to hear you have to pay for some "security issues," but that does sounds l like a scam and that they want to get more money from you as first time it passed.

So check the email or sender if it is something like  superscammybuthaveshopifyword@gmail.com 

Then it is a first sign that it is a scam.

"Shopify will only send emails from official domains such as @shopify.com, @email.shopify.com, @em.shopify.com, and @shopify-billpay.melio.com. Emails from public email services such as Gmail, Yahoo, Apple mail, or Hotmail aren't from Shopify and should be treated as potential phishing attempts."

from https://help.shopify.com/en/manual/privacy-and-security/account-security/phishing

There are a lot of scams going on. Scammers always target as many merchants as they can and making all kind of stories with such a 

sense of urgency that you do not think and just reply and got into their machine. You should not clicked any link and who knows what they claimed they fixed, but also that way you got on their list to try again. And they did with this email. They will probably pass your email to other scammers, so you may get emails about Windows, Amazon, Ant-virus, or who knows what. Just pause and think, search the internet or post to forums.

Here are some of the topics with similar topics. First even have spoofed shopify email but it is still a scam.

https://community.shopify.com/c/shopify-discussions/be-careful-of-new-scam-asking-to-provide-persona...

https://community.shopify.com/c/forums/searchpage/tab/message?advanced=false&allow_punctuation=false...

or

https://community.shopify.com/c/forums/searchpage/tab/message?advanced=false&allow_punctuation=false...

Also check 

https://community.shopify.com/c/shopify-discussions/be-aware-of-spam-mails-close-shopify-store-email...

and report that email to Shopify.

Stay safe, check email senders, and do not click any links.