SCAM or Legit Retailer?

[RENASH01]

Four days ago I purchased a Scandinavian retreat chair from a retailer called Allopia Brand via what appeared to be Shopify. I paid and received a confirmation email with an order number but now, I can't track my order or find this retailer anywhere on the internet as the page says link broken. 

The email address they sent their confirmation from is, store+90178781463@t.shopifyemail.com

I've emailed their support line via the email on the confirmation but am worried I've been scammed and  not get my chair or a response. 

Is there anyway to contact Shopify and ask if they can verify this retailer as legit or scam?

Thank you in advance for your advice.

[Laza_Binaery]

Hi @RENASH01 

There are a lot of scams online, they open a store for a month, make heavy marketing on social networks, offer big discounts and then disappear.

Could you share a link to that store? 

You could try to report a merchant here: https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant on an issue with an order part and see what Shopify says. Also, if possible, try to get money back from your bank.

[Bianca26]

Hi there Renash01,

I wanted to know if you got any response on your chair? I am in the same situation. I ordered the chair and now it’s just gone. 

Were you able to get your money back?

[bporritt]

Me too? Any news?

[RENASH01]

None 😔

[Nannydee]

Hi, I have exactly the same problem as you, though I placed my order two weeks ago.  Even the email confirmation number is the same. I have sent an email to them, but no response and you cannot get on the website anymore so, beginning to wonder if this is a scam. All the reviews I read before purchasing looked legit!  

[bporritt]

Anything yet? 

[Nannydee]

Not heard a thing. I’ve been told never buy from face book, they look like genuine stores but all scams!

[RENASH01]

No nothing and won't be receiving anything I'm sure

[bporritt]

Have you heard anything on this? I have the same issue with the same store....

[Bianca26]

Ive heard nothing back from them. I think it is a scam.

[Nannydee]

I agree, I think we’ve been scammed! I’ve still not had a response to my email, it’s looking doubtful that I will get a reply. 

[Bianca26]

Yeah, it seems that the website was also only created in 2024. I think what
you can do is try and get it back from your bank.

[RENASH01]

No reply and I won't be getring one I'm sure

[Helenab20]

I ordered 2 chairs and messaged the company straight away as I wanted to be sure I'd get them for Christmas. I decided to cancell the order and received a refund. I emailed support@alliopiabrand.com

They were very courteous and professional sounding. 

I hope you get it sorted.

[Bianca26]

Hi there,

I’ve been emailing them with no response.

I will email again.

Thank you!

[makg]

how did you cancel yours? i ordered about a week ago and can’t get the website or order up to cancel it

[Nannydee]

Hi, I have sent two emails, no response, so cannot cancel order. I can’t
find a number to ring. The website has been taken down now. It’s been 3
weeks now with no communication, not looking hopefull at all.