Re: Scam? Or legit

Scam? Or legit

KristineDianne
Visitor
1 0 0

Hi! I’ve been receiving some emails from this email address below regarding my store, possibly being shut down. I was wondering if that’s legit or if it is a scam.  They’ve messaged me a couple of times from the same email address but different names. I’m guessing it’s a scam, but I also want to be cautious. 

shopifysalesimprovementboard@gmail.com

 

I'm Tommy, A certified Shopify Partner Senior Staff. partner ID 3594547. After reviewing your store, I noticed your current theme is unlicensed. Can you confirm its source?
 
It's crucial to resolve this promptly. Failure to provide proof of theme licensing may prompt Shopify to take action, potentially resulting in store shutdown. Let's address this issue promptly to ensure compliance with Shopify's guidelines. Looking forward to your swift response.
 
Best regards, 
Tommy Shopify Partner
Replies 7 (7)

tempy2000
Shopify Partner
1 0 1

I received something similar, same ID, but they were called Luke!

 

Seems likely to be a scam in that case.

Imogen
Shopify Staff
1897 213 341

Hi there @tempy2000 and @KristineDianne. Thanks for taking the time to reach out to the Shopify Commuity with your questions around these emails you've been receiving regarding your theme. My name is Imogen. It's good to meet you!

 

I can tell you that the email being used is not an official Shopify email address, so this wouldn't be an email coming from Shopify directly. However, this email is being framed as if it is being sent from someone claiming to be a Shopify Partner. It's definitely odd and out of the ordinary for a Partner to reach out to you directly to notify you about issues with your theme, especially as a an individual wouldn't be able to verify if the theme you're using is 'unlicensed' unless they were the developer of the theme you're using. For the sake of clarity, I'm also happy to let you know that if you're using one of the free themes offered by Shopify, that you don't need to be concerned about licensing for use of free themes, as free themes are made by Shopify and do not require a purchase. Dawn would be one such theme example.

 

As I can't authenticate users here in the Community, I can't check the theme you'e using, nor can I see what theme purchases you've made on your store (as once you purchase a theme, you acquire a license for use of that theme on your stores). As such, I recommend that you reach out to our Authenticated Support Team so we can confirm information around your theme. 

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

jo-christie
Visitor
3 0 0

hi ive had the same email pushing me to contact someone they sent a link for, if i dont use them they cant close my account can they ? i dont want to fall for a scam.

Ollie
Shopify Staff
2500 456 416

Hey @jo-christie.

 

Thanks for reaching out. 

 

Would you happen to share the contents of the email that you have received? And, if possible let us know what the sender's email address is? This information will allow us to assist you accordingly and help us determine whether the email may be a phishing attempt. 

 

Looking forward to your response.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

jo-christie
Visitor
3 0 0

hi yes of course please see below

Dear Store Owner,

 
We have identified the use of an unlicensed theme on your Shopify store, which breaches Shopify's terms of service. This violation could lead to serious consequences, including the potential closure of your store. To protect your business and ensure compliance, kindly provide the proper license for the theme immediately.
Thank you for your prompt attention to this critical matter.
 
Best regards,  
Daniel  
Shopify Partner
email is from Shopify Certified Partner<shopifycertifiedpartner@gmail.com>

 

 

 

and this is another they have sent saying i have to contact that person in the link

 

Hello, Yes, that is correct. There is a fee of $170 for reconfiguring your robots.txt file, which is code error. However, the theme update is free. Kindly click the Telegram link below to contact the expert, who can assist you immediately:
Telegram Expert Contact
 
 the link wont allow me to send so ill type it same but with gaps so it sends h t t p : // t . me / Max _ xpert1 
Ollie
Shopify Staff
2500 456 416

Hey, @jo-christie.

 

Thanks for the quick response. 

 

Could you forward this email to our Safety team (Safety@shopify.com) to allow us to review? With that being said, I would suggest not responding to this email further as this may be a phishing attempt.

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

jo-christie
Visitor
3 0 0

hi 

 

ok thank you for letting me know and yes i will do