Scam? Or legit

[KristineDianne]

Hi! I’ve been receiving some emails from this email address below regarding my store, possibly being shut down. I was wondering if that’s legit or if it is a scam.  They’ve messaged me a couple of times from the same email address but different names. I’m guessing it’s a scam, but I also want to be cautious. 

shopifysalesimprovementboard@gmail.com

I'm Tommy, A certified Shopify Partner Senior Staff. partner ID 3594547. After reviewing your store, I noticed your current theme is unlicensed. Can you confirm its source?

It's crucial to resolve this promptly. Failure to provide proof of theme licensing may prompt Shopify to take action, potentially resulting in store shutdown. Let's address this issue promptly to ensure compliance with Shopify's guidelines. Looking forward to your swift response.

Best regards, 

Tommy Shopify Partner

[tempy2000]

I received something similar, same ID, but they were called Luke!

Seems likely to be a scam in that case.

[Imogen]

Hi there @tempy2000 and @KristineDianne. Thanks for taking the time to reach out to the Shopify Commuity with your questions around these emails you've been receiving regarding your theme. My name is Imogen. It's good to meet you!

I can tell you that the email being used is not an official Shopify email address, so this wouldn't be an email coming from Shopify directly. However, this email is being framed as if it is being sent from someone claiming to be a Shopify Partner. It's definitely odd and out of the ordinary for a Partner to reach out to you directly to notify you about issues with your theme, especially as a an individual wouldn't be able to verify if the theme you're using is 'unlicensed' unless they were the developer of the theme you're using. For the sake of clarity, I'm also happy to let you know that if you're using one of the free themes offered by Shopify, that you don't need to be concerned about licensing for use of free themes, as free themes are made by Shopify and do not require a purchase. Dawn would be one such theme example.

As I can't authenticate users here in the Community, I can't check the theme you'e using, nor can I see what theme purchases you've made on your store (as once you purchase a theme, you acquire a license for use of that theme on your stores). As such, I recommend that you reach out to our Authenticated Support Team so we can confirm information around your theme. 

[jo-christie]

hi ive had the same email pushing me to contact someone they sent a link for, if i dont use them they cant close my account can they ? i dont want to fall for a scam.

[Ollie]

Hey @jo-christie.

Thanks for reaching out. 

Would you happen to share the contents of the email that you have received? And, if possible let us know what the sender's email address is? This information will allow us to assist you accordingly and help us determine whether the email may be a phishing attempt. 

Looking forward to your response.

[jo-christie]

hi yes of course please see below

Dear Store Owner,

We have identified the use of an unlicensed theme on your Shopify store, which breaches Shopify's terms of service. This violation could lead to serious consequences, including the potential closure of your store. To protect your business and ensure compliance, kindly provide the proper license for the theme immediately.

Thank you for your prompt attention to this critical matter.

Best regards,  

Daniel  

Shopify Partner

email is from Shopify Certified Partner<shopifycertifiedpartner@gmail.com>

and this is another they have sent saying i have to contact that person in the link

Hello, Yes, that is correct. There is a fee of $170 for reconfiguring your robots.txt file, which is code error. However, the theme update is free. Kindly click the Telegram link below to contact the expert, who can assist you immediately:

Telegram Expert Contact

 the link wont allow me to send so ill type it same but with gaps so it sends h t t p : // t . me / Max _ xpert1 

[Ollie]

Hey, @jo-christie.

Thanks for the quick response. 

Could you forward this email to our Safety team (Safety@shopify.com) to allow us to review? With that being said, I would suggest not responding to this email further as this may be a phishing attempt.

Let me know if you have any questions.

[jo-christie]

hi 

ok thank you for letting me know and yes i will do 

[Susiehelland]

Hi! I just recieved a similar email saying my website will be shut down in 48 hours if I do not comply. Should I assume also that this is not coming from Shopify and that it's a scam email? 

[Ashli17]

I recently got a similar email from “shopifycomplianceboard.uk@gmail.com” 

[Ashli17]

Dear Merchant,

We have detected a serious violation of our license code policy on your Shopify store, and immediate action is required to avoid severe consequences. 

Operating without a valid license code is a clear breach of Section 9.4 of our terms of service, and failure to rectify this situation will result in immediate suspension of your store, permanent termination of your Shopify account within 48 hours, and potential legal action to protect our intellectual property.

To avoid these consequences and resolve this issue, reply "HELP" for immediate assistance. One of our support staff will assist you in the process of obtaining a valid license code and ensuring compliance with our policies.

Best regards,

Shopify Compliance Board

[jo-christie]

hi 

i forwarded mine to shopify and they confirmed its not them and it is a scam dont email them and pay i nearly did till i saw this forum its defo a scam 

[iGoSmartPro]

I got this one as well

 

 

 

[Moira]

Hey @iGoSmartPro,

Could you please forward this email to our Safety team (safety@shopify.com) to allow us to review? Thanks!

[David123451]

Hey I’ve also just got an email like that and was wondering if a real Shopify staff could help me, i just need to know if this is real or not. It says Act Now: Avoid Potential Suspension and Legal Consequences for Your Store. And the email is james.shopifyhelpcenter@gmail.com

if it is real can u help me solve this if it is not could u help me 

[Summer]

Hey, @David123451! I'm glad you decided to ask us about this email. Based on the sender email address, we can instantly tell this is not a legitimate Shopify email. Our email addresses do not have a 'gmail.com' suffix. Please forward the email to our Safety Team, as instructed by Moira above. Thanks!

[Hina]

Hello community 

I have received similar email from shopifygrievance@gmail.com as attached below.

Attention Required: Important Issues with Your Shopify Store Configuration. Your Shopify Store is Facing Hurdles. Let's Fix It Together!

We are reaching out to inform you of some critical configuration issues with your Shopify store that may impact your online business. Our system has detected that your current theme customization is not properly configured, which is in violation of our Terms of Service (TOS). If these issues are not addressed promptly, you may experience the following consequences:

Suspension of live visitor tracking

Reduced visibility on Google

Paused promotions

Lowered Google search ranking

Disruption to sales development

Payment gateway issues

Disabled domain email address

Inability for customers to make purchases

To avoid these potential disruptions, we recommend our support team to resolve these configuration issues and ensure compliance with our TOS.

Review your website’s URL/robots.txt to identify the issues.

Attach a screenshot of the problems and respond to this email.

Upon receiving your screenshot, we will connect you with our support team 

Please take immediate action to prevent any negative impact on your store. We are here to assist you in resolving these issues efficiently.

We look forward to your prompt response with the requested screenshot.

The Shopify Grievance Team

© Shopify.com Inc 15‍1 O' Con‍nor Str‍eet, Gro‍und fl‍oor,

Ot‍tawa ON, K2P 2L8

  Unsubscribe 

[Tr3ClothingLLC]

I received an email also a couple days ago had me confused from this email shopify.protection.alert@gmail.com

[Purplepoemcraft]

I received the same email today fromshopify.trademark.info.license@gmail.com

[Kaelceramic]

Ive been getting this email received from complianceshopify726@gmail.com

Hello,

This is the last reminder of potential violations of our platform TOS detected in your store, including concerns related to non-compliance or fraudulent activity.

As a result, your store’s visibility on search engines has been restricted to prevent further complications.

To avoid the risk of suspension or permanent termination of your account, it is essential that you address these issues immediately, in accordance with our permissible Use Policy (PUP)and Terms of Service.

We recommend taking prompt action to bring your store back into compliance.

Please respond immediately. Our support team is available to assist you in resolving these issues and ensuring your store remains fully operational on the Shopify platform.

Failure to resolve these issues within the next 48 hours may result in account Termination without further notice.

Best regards,  

Shopify Support Team

This is a scam right? 

[kleberms77]

Hello Shopify, I received this email "shopifyalert.news@gmail.com" please let the community know, thank you. claiming that

"Hi there,

Re: Ticket ID #SHP_810828

We are reaching out to inform you of an important issue regarding the auditing and SEO compliance of your Shopify store. It appears that certain aspects of your store's operations may not fully align with Shopify's Terms of Service (specifically Section 5.2). We urge you to take immediate corrective actions to ensure compliance with our platform’s policies.

Our review has highlighted several critical violations that need your attention. If not corrected immediately, you will face the following:

• Lowered search engine rankings and online visibility
• Reduced organic traffic and potential loss of sales
• Increased vulnerability to security threats
• Suspension of live visitor tracking and analytics capabilities
• Temporary pause on promotional activities and marketing efforts
• Stagnation in sales growth and revenue streams
• Payment gateway disruptions and suspension of domain email services

If these compliance violations are not addressed, we will proceed with temporary suspension of your store, cancellation of active orders, and complete disruption of your business operations.

To avoid this, you must act immediately. [REDACTED] to connect with a certified Shopify Expert who will assist you in resolving these issues and restoring compliance.

Failure to act now will result in irreversible consequences. We expect your prompt action to resolve this matter.

Best regards,

The Shopify Compliance Team"

please be careful.

[JasonH · Accepted solution]

@kleberms77 @Kaelceramic @Purplepoemcraft @Tr3ClothingLLC 

We have been alerted to fraudulent emails falsely claiming to raise security or technical concerns about your Shopify store. Like you mentioned, the safest course of action is to report this email to our safety team. In the meantime, please disregard these emails and ensure you do not click on any links or provide any personal information.

To help us investigate, please follow these steps:

1. Obtain the Email's Headers:

   • Refer to MX Toolbox’s guide for Getting Email Headers.
   • Select your email service provider on the left-hand navigation.
   • Follow the steps to download a copy of the .eml file or copy the email's source code into a text file.

2. Forward the email and the header file to safety@shopify.com.

Thank you for helping keep our community safe. For any individual concerns or more details, please visit our help page on Protecting your account against phishing, vishing, and smishing.

I have marked this post as resolved to ensure this clarification is easily accessible for anyone searching for it. Thanks again for bringing it to the community's attention. 

[luis_27]

got a email saying immediate action to keep your store active for non compliance with shopify terms of service by shopifysolutions700@gmail.com

[KarlaStromberg]

This is fake. If Shopify contacts you, it won't be through a Gmail email, but an official Shopify email (something@shopify.com).

[INKLY]

Hi I've been getting email from 'shopify.business.compliance@gmail.com' sending me a link to a telegram chat and I am wondering whether this is a scam or not? 

[prakashVt]

This is SCAM 
Shopify will send email from their domain only 
From @Shopify not from @gmail 

[DeeSadie]

I just received a very similar one coming from email.shopify.uk@gmail.com.  How do I go about reporting?