Scam or legit ?

[JackOrr]

I recently placed an order on Selene-London.com <store+91422261572@t.shopifyemail.com> this is their email. I have had no word from them in days since my order came. My order was wrong and I don’t know what to do. 

[Promer-Alena]

Hi @JackOrr 

First, check if the store is verified: Visit Selene-London.com directly (not via email links) and look for trust signals like reviews, a physical address, or social media links. Contact them again via their website’s contact form and reply to their Shopify email—sometimes tickets get missed. If no response within 48 hours, reach out to Shopify Support with the store URL and order details - they can investigate legitimacy or mediate. For urgent issues, dispute the charge via your payment provider as a backup

[Kudosi-Tracy]

Hello @JackOrr,

It can be really frustrating not to get a response, especially when something’s gone wrong. Here are a few steps you might try:

1. Double-check the Contact Info:
   Sometimes the email you received is automated. Look on the store’s website for a dedicated “Contact Us” page or customer support number. Reaching out through multiple channels (like social media) might help.

2. Check Your Spam/Junk Folder:
   Make sure any replies haven’t been misdirected into your spam or junk folder.

3. Allow a Bit More Time:
   If it’s only been a few days, some stores might be experiencing delays. However, if you’re past their stated response time, it’s fair to follow up.

4. Consider Your Payment Method:
   If you’re not getting a resolution soon, and if you paid by credit card or PayPal, you may have options to dispute the charge. This is a last resort, but it’s good to know your options.

Hopefully, they’ll get back to you soon and sort out the issue. Keep me posted, and feel free to reach out if you have any more questions!

Best,
Tracy from Kudosi Reviews