Solved

SCAM store - unable to report it on the SHOP app because the form doesn't recognize the conf URL

Peetoose
Visitor
2 0 0

Ordered a pair of shoes from this store:

Took my payment - Shoes never arrived - Store no longer exists. Obvious scam.
 
The page for reporting a seller in the Shop app wont accept the URL that came with my confirmation email.
Here it is for reference :
 
 
And that was the only URL in the confirmation email and the form validation doesn't accept that URL.
 
The store was a scam and I want to find out how to get refunded.
Please advise, SHOPIFY TEAM!
 
thanks
 
 
Accepted Solution (1)

Blair
Shopify Staff
1716 244 214

This is an accepted solution.

Hi @Peetoose,

 

Thank you for reaching out to the Community. 

 

I definitely understand where you're coming from regarding an order that you placed online and would be happy to share some insight on how we can help. 

 

As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I'd encourage you to check out our Order FAQ Page for more information on how to proceed. 

 

If after 4 weeks you still have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 2 (2)

Blair
Shopify Staff
1716 244 214

This is an accepted solution.

Hi @Peetoose,

 

Thank you for reaching out to the Community. 

 

I definitely understand where you're coming from regarding an order that you placed online and would be happy to share some insight on how we can help. 

 

As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I'd encourage you to check out our Order FAQ Page for more information on how to proceed. 

 

If after 4 weeks you still have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Peetoose
Visitor
2 0 0

Hi Blair,

 

Thanks for the reply - I do appreciate it. But, I don't agree.

 

The fraudulent reseller launched a shop using Shopify - Agreed that you can't oversee it's operations - But they were using your payment gateway to accept funds under false pretences, which Shopify benefits from.  Shopify bears responsibility to ensure that fraudulent activity doesn't occur on it's payment gateway for that reason because they are being complicit.

Here's why:

  • The fraudulent reseller took my money accepted my money through the payment gateway you provided them.
  • Shopify took a percentage of that transaction and every other transaction that store sold.
  • Shopify is directly profiting from fraudulent resellers on your platform and not discouraging the activity nor protecting the consumer.
  • Shopify is rewarded for allowing bad actors

I've spent several thousand dollars using the shop app. I can stop doing that going forward because it's obvious that Shopify resellers can't be trusted since over 20% of them are fake and un-policed. https://www.businessinsider.com/about-21-of-shopify-sellers-analyzed-are-fraudulent-forbes-reports-2...

 

I'll be using Amazon instead. Might seem like nothing but given the current market landscape, Shopify's multiple rounds of layoffs in recent years, poor handling of those layoffs resulting in class action suits - I'd suggest focusing more on protecting consumers, sales and business reputation. Attrition happens one customer at a time.

 

Thanks