scammed by a website

[pierrecc]

i was scammed by this site https://5starresale.myshopify.com/products/mega-vendor-link?utm_source=shop_app&list_generator=link_...

i want my money back from the fraud 

[dylanpierce]

Hi @pierrecc 

First of all, sorry to hear that you haven't received the product you spent your hard earned dollars for. But the good news is it sounds like you have a strong case for winning a chargeback with the bank that issued your credit card.

The process of disputing a transaction is called a chargeback. A chargeback is when the customer claims with their credit card's bank that the transaction was fraudulent, or the good was never received. 

However, please note there's a window of time where you can issue a chargeback - typically 30 to 60 days from purchase, depending on the bank that issued your credit card. So you'll need to act sooner than later when filing a chargeback.

Please contact your bank to learn how to file a chargeback, and provide as much evidence to them as you can for your dispute for the highest chance of winning the chargeback and having your money returned in full.

Remember, Shopify is a marketplace. They perform some KYC (Know Your Customer) processes on merchants when they sign up, however there are occasions where merchants don't act in good faith. They rely on customers like you to report bad acting merchants here: https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant

[Merchanto]

To request a refund, you can first try contacting the seller directly through the site. If that doesn’t work, reach out to your payment provider (credit card, PayPal, etc.) and file a chargeback or dispute for the transaction. They can assist in recovering your funds if the purchase was fraudulent.