Scammed by online store

kentgraham4
Visitor
1 0 0

My wife ordered products and never received them. I dug deeper and realized that this is common for this business. How can I help with getting this business shut down? I hate scammers with a passion!

 

https://www.trustpilot.com/review/www.thegoldenwebshop.com

Reply 1 (1)

Ollie
Shopify Staff
2188 449 385

Hey @kentgraham4.
 
Thanks for reaching out and bringing this to our attention. 
 
As Shopify is a platform that hosts online businesses, we do not manage or ship the orders ourselves. In this case, it would be best to attempt to reach out to the business that you have made a purchase from and bring this to their attention. If you are unable to get in touch with the business, I would suggest speaking with your bank or credit card company (depending on how you made the purchase). They will have additional processes aimed to retrieve your funds for the order/purchase. 
 
If you suspect that this store is on the Shopify platform and is in violation of our Terms of Service and/or our Acceptable Use Policy - you can file a report against the merchant here
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
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