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Scammed

Aniyah38
Visitor
2 0 0

Ordered boxing music box from home lookout through app to find parcel was a elastic band I have no way of reporting it because shop app is asking for URL and I don’t have it shop is unavailable link broken what do I do ?!!

Accepted Solution (1)

Shay
Shopify Staff
2643 429 554

This is an accepted solution.

Hi @Aniyah38 

 

I understand that you are trying to receive some support for an online purchase you made because you didn't receive the item you ordered. That's never a great situation to be in, I am truly sorry you are having to deal with this.

 

I also understand that you tried to submit a report through our online form but were unable to as the online store is no longer available. In this situation we strongly suggest contacting your bank or credit card provider to help you in getting a refund for this order. Opening a claim with your bank will also flag the merchant account for a review by their payment gateway and website host.

 

Shopify is a software company, we provide the tooling for merchants to host and manage their own online stores, but we are not able to action refunds, returns, or exchanges on a merchants behalf.

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 3 (3)

Shay
Shopify Staff
2643 429 554

This is an accepted solution.

Hi @Aniyah38 

 

I understand that you are trying to receive some support for an online purchase you made because you didn't receive the item you ordered. That's never a great situation to be in, I am truly sorry you are having to deal with this.

 

I also understand that you tried to submit a report through our online form but were unable to as the online store is no longer available. In this situation we strongly suggest contacting your bank or credit card provider to help you in getting a refund for this order. Opening a claim with your bank will also flag the merchant account for a review by their payment gateway and website host.

 

Shopify is a software company, we provide the tooling for merchants to host and manage their own online stores, but we are not able to action refunds, returns, or exchanges on a merchants behalf.

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Aniyah38
Visitor
2 0 0
Hi thank you for your reply I have done the following with the bank I’ve also cancelled all cards I could not believe it when I tried accessing the store it is not even able to load link either 
And yes they asked for url link but was unable to access itThankfully I found someone thank you 
Hopefully my bank shall see its fraud and doesn’t look right on my statement at all hopefully will get my money back 
Could not believe it was a elastic band in a tiny bag a company called home lookout 
Thank you for reaching out 
VladimirTs
Shopify Partner
10 0 1

Hello Shay,

I have the same problem, reported a week ago, created a post here — https://community.shopify.com/c/shopify-discussions/scam-and-measures/td-p/2402432 — and still nothing, I didn't get any reply.

It seems like Shopify ignores such problems, could you at least send any feedback?

BTW this scam shop still works and you just don't care about it.

Could you do at least something? Or should I escalate my case (and all the similar ones) publicly? Are your investors aware that Shopify  is completely unable to solve user problems? This could be such exciting news for them!