Hi there, @Lolita1!
Thanks for reaching out to the Shopify Community today regarding your search bar question! The Community is a great place to come if you’re looking for any sort of assistance with your Shopify Store or anything else Shopify related.
Interesting situation here with your search bar. I have a couple questions for you so we can gather some context around what may be going on:
I’ll keep my eyes out for your reply to these questions so we can determine what may be going on.
Thank you very much for your feedback.
Problems arise when searching for a product
Here is our site https://forzaaa.com/
This is inconvenient for the client. Previously, when a client entered the word in the search bar, the site offered him the entire collection
of products related to its search. That is, the client could easily find what he needed. At the moment the site does not display
all products by keywords, the client needs to manually search for the product on the site
Hi again, @Lolita1.
Thanks for your reply!
I went ahead and did a test of the search function on your store’s homepage using the word ‘Audi’ and generated the results here shown in this screenshot.
From my search for the word ‘Audi’, I have several products appearing as well as collections with the word ‘Audi’ in the title, and pages that also have the word ‘Audi’ in the title. I then have something I can click at the bottom of the shown results that will show me everything that has the word ‘Audi’ involved.
I also tried with the specific name of one of the products that appeared ‘Exhaust Downpipe for Audi A3’, and this generated the same first result as my ‘Audi’ search. Are you saying that your customers are seeing something different when they try searching for items using your search function? Is the way that the search appears in my screenshot how you expect it to be working for your customers?
Please try a search on your end using the word ‘Audi’ and let me know if things appear differently for you. Provide me with a screenshot of what you see if they are different. If you have one, a specific example of a word that doesn’t seem to search properly would be appreciated so I can test that out as well.
What theme are you using in your store? This could be theme related so knowing the theme you’re currently using would be helpful information.
Your store search box seemed working.. I did several testing and its functional.
I also suggest to check solutions that helps you with store management and eventually gain customer satisfaction and able to sell more.
Let me know if you need help. You may also check links below on our valuable apps that provide real-time solutions
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