Solved

Search Problem shows unrelated products

Carlo_Hive365
Shopify Partner
69 2 43

When the search term "trousers" is used in our Shopify store, it shows unrelated products including a series of scarfs

 

We have double checked for the 16+ products it is showing that are not either trousers or trouser accessories -

- the PDP tags do not include 'trousers'

- the PDP description does not include 'trousers'

- the Search & Discovery app has no synonms or boosts for 'trousers'  

 

We have also tried to search for examples of this bug in Shopify Community but have found nothing as yet.

 

Here is search url  and see screengrabs with marked X products that should not be appearing...

https://www.stableofireland.com/search?type=product,page,article&q=trousers*

 

STABLE-trousers-search-1.jpegSTABLE-trousers-search-2.jpeg

Accepted Solution (1)
Carlo_Hive365
Shopify Partner
69 2 43

This is an accepted solution.

Thanks again @noiseymur your comment triggered a thought when i reviewed all the products that I didnt want showing for that search - and I spotted the word 'belt' appeared. This caused me to track back to the Search & Discovery app where that word had been added as a synonym. So this is now SOLVED. 

 

Synonym - belt.jpg

View solution in original post

Replies 3 (3)

noiseymur
Shopify Partner
20 2 8

I've checked two of the items you don't want to appear. They have the word "trousers" in their description.

Screenshot_1ggg.png

Carlo_Hive365
Shopify Partner
69 2 43

Oh thanks for flagging my error, you are correct @noiseymur . I overstated the number of products where the problem exists. See below for the updated screengrabs with 13 products that should not appear.

 

STABLE-trousers-search-1-updated.jpgSTABLE-trousers-search-2-updated.jpg

 

Carlo_Hive365
Shopify Partner
69 2 43

This is an accepted solution.

Thanks again @noiseymur your comment triggered a thought when i reviewed all the products that I didnt want showing for that search - and I spotted the word 'belt' appeared. This caused me to track back to the Search & Discovery app where that word had been added as a synonym. So this is now SOLVED. 

 

Synonym - belt.jpg